Key skills
CommunicationAccount Management
About this role
Role Overview
- Support development of credit card product features and lifecycle design
- Manage onboarding and account management frameworks
- Review and maintain Product Requirement Documents (PRDs)
- Bring SME in Credit Product launch and enablement – legal and compliance as well
- Assist the execution team around prioritization and feature/product level controls and guardrails
- Define backend data requirements, including data capture, storage, and usage
- Establish customer communication flows (notifications, servicing, alerts)
- Coordinate integration with customer support portal
- Collaborate with technology and controls teams to ensure smooth product implementation
- Support product build activities and ensure alignment with overall product strategy
Requirements
- At least 12 Years of Experience in credit risk product, particularly in credit cards/ commercial cards
- Strong understanding of onboarding, servicing, and account lifecycle
- Experience creating and managing PRDs
- Strong track record of delivering against established goals and roadmaps.
- Ability to translate business requirements into detailed product specifications
- Experience working with cross-functional teams (tech, operations, compliance)
- Analytical mindset with exposure to data and reporting tools