Business Operations Lead – Strategy

Role Overview

• Serve as the central coordinator for complex enterprise opportunities from pricing through contract execution and customer handoff
• Partner closely with Sales, Legal, Finance, and Customer Success to improve operational efficiency and execution quality across the customer lifecycle
• Structure and review commercial terms for pricing integrity, scalability, and operational feasibility
• Own and evolve key business workflows including approvals, contracting, pricing governance, exception management, and operational readiness
• Identify bottlenecks, process gaps, and scaling risks across go-to-market operations and drive practical solutions
• Support operational initiatives tied to customer onboarding, renewals, partner workflows, and cross-functional execution
• Design and implement AI-first workflows and systems that reduce manual effort and compress cycle times
• Build and deploy agentic solutions (AI agents, copilots, orchestration layers) to support operational decision-making and workflow execution
• Use AI to augment business processes including pricing analysis, workflow routing, contract generation, knowledge retrieval, and operational monitoring
• Continuously evolve processes toward adaptive, self-improving systems rather than static workflows
• Partner cross-functionally to integrate automation into core business operations
• Act as a force multiplier by increasing organizational leverage without linear process overhead
• Support high-impact operational and strategic initiatives across the business as company needs evolve
• Help drive cross-functional initiatives related to:
• Pricing and monetization strategy
• Customer contracting and commercial operations
• Operational readiness for new products or workflows
• Partner and vendor operational processes
• Customer onboarding and lifecycle optimization
• Internal knowledge management and workflow standardization
• KPI definition and operational reporting
• AI enablement across business functions
• Help leadership identify opportunities to simplify operations, improve scalability, and increase organizational effectiveness
• Contribute to special projects that sit at the intersection of strategy, operations, and execution

Requirements

• Strong problem-solving and structured thinking skills, with the ability to break down complex, ambiguous business problems and drive to practical solutions
• Details matter
• you obsess over finished product
• Zero defect
• we all make mistakes, but you find ways to check your work and sense check output
• Ability to operate effectively in a fast-paced, high-growth environment
• Strong cross-functional collaboration and stakeholder management skills
• High ownership mindset—you are comfortable both designing solutions and executing them yourself.
• Experience working on operational, revenue, pricing, go-to-market, or business process challenges
• Exposure to enterprise customer environments, commercial operations, contracting, or complex transaction structures (direct or indirect)
• Understanding of business data structures such as CRM data
• Experience building, redesigning, or improving business processes in ambiguous environments, particularly in companies scaling from ~$25M–$100M ARR. Systems integration experience is a plus.
• Familiarity with AI tools, automation, or system design thinking (hands-on experience and/or python familiarity is a plus; strong learning mindset is essential)
• Experience driving cross-functional initiatives involving multiple stakeholders and competing priorities.

Tech Stack

• Python

Benefits

• Health insurance
• Working into an innovative environment
• Professional development opportunities