Provide expertise with all facets of the Employee Navigator platform, as well as any other alternate technology platforms
Implement and maintain standard internal processes for data collection templates and client-specific benefit rules
Completes testing scenarios during implementation to ensure system accuracy
Coordinates with service providers to set up Electronic Data Interface as appropriate
Provides technology education and enrollment support during open enrollment periods
Provides support to internal Account Executives and Benefit Strategists regarding technology needs
Creates and maintains process workflow associated with the Benefits technology implementation process.

Bachelor’s Degree in Information Systems, or equivalent
4-5 years of experience in a technology/systems role in the health insurance industry
Strong verbal, written, and English communication skills
Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
Must have experience on a PC and have advanced working knowledge of software to accomplish tasks
Software proficiency must include the Microsoft Office suite of products, including Excel, Word, Outlook, and Publisher
Must also have a dynamic and proficient ability to learn new software applications.

Ops Specialist

Key skills