Key skills
AnalyticsCRMCommunicationNegotiationSales
About this role
Role Overview
- Overseeing the day-to-day operations of an inside sales team
- Maintain profitability through report analysis and trend identification
- Ensure customer queries are addressed and resolved promptly
- Support inside sales initiatives and monitor sales plans
- Provide training in sales techniques and computer systems
- Follow-up with customers to ensure satisfaction and issue resolution
Requirements
- Proven experience managing Inside Sales teams
- Broad understanding of Inside Sales operations in B2B environments
- Skilled in leveraging CRM systems and data analytics
- Experience implementing outreach strategies for long-term relationships
- Familiarity with diverse customer segments and buying behaviors
- Excellent communication, negotiation, and relationship-building skills
- Typically requires BS/BA in a related discipline
- Generally 7+ years of experience in a related field
Benefits
- High level customer service
- Prompt and efficient service to customers
- Coaching and development for sales acumen enhancement