Implementation Consultant

Role Overview

• Audit and upload data for moderately (or greater) complex new client website implementations or on an ongoing basis for existing clients.
• Create and configure new and existing EDI files for moderately (or greater) complex client websites (using third party software).
• Proficient at root cause analysis and serves as subject matter resource in customer meetings, as needed.
• Primarily responsible with final testing and auditing of own and less senior teammates’ work to ensure proper functioning, with oversight.
• Build courteous and successful relationships with clients, vendors and carriers to improve client retention.
• Promote teamwork, support, knowledge sharing and a positive attitude in the department and office.
• Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology.

Requirements

• Minimum education required: Associate’s, or Bachelor’s degree, or equivalent work experience
• 2-5 years of applicable software implementation experience
• Ability to readily learn and apply new information/concepts
• Proficient with MS Office Suite
• Exceptional telephone demeanor, professional approach to problem-solving
• Attention to detail and the ability to adhere to strict deadlines
• Ability to maintain a high level of confidentiality
• Ability to travel for work if requested (Less than 5% of the time)

Benefits

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.