Project Coordinator

Role Overview

• Process projects through to completion, adhering to program requirements.
• Confirm the accuracy of information, interacting with internal and external customers, contractors, and program staff as needed.
• Verify that energy-efficient products are eligible for incentives using database research.
• Work with subject matter experts to review project inspection reports.
• Update and maintain accurate and organized project tracking records and project tracking reports with detailed status notes on a regular basis.
• Provide a timely response to all contractors, internal and external customers, and other program staff inquiries by chat, email and telephone regarding program questions and processes.
• Effectively communicate with program participants and stakeholders in a variety of roles to collect necessary project information.
• Assist customers by answering phones and chats.

Requirements

• Ability to handle frequent interruptions and adapt to changes in workload and work schedules.
• Must take ownership of the work, do what is required and follow through on all expectations.
• Intermediate to advanced skills in Microsoft Office software programs, specifically Word, Excel, PowerPoint, and Outlook.
• Experience with Salesforce is a plus.
• Proficiency in the use of all general office equipment.
• Proficiency in basic math.
• Must be able to read, write and speak English.
• Ability to use databases for reports and accurate data entry.
• Previous experience working in a virtual environment is helpful but not required.
• Associate or bachelor's degree preferred (or significant coursework completed) or equivalent experience.
• Experience in the energy efficiency industry and/or utility incentive programs is preferred.
• Two or more years of work experience in a technically focused, administrative or customer service role.
• Previous experience managing multiple customers and programs.

Benefits

• Generous paid time off (PTO) so you can recharge and enjoy life, plus $500 provided annually when you take a week-long vacation.
• 401(k) company contributions to help build your nest egg.
• Discretionary bonuses based on performance because your work deserves to be rewarded.
• Professional development funds to learn new skills and grow.
• 100% virtual company.
• Paid volunteer day to make an impact in our communities.
• Fun team outings and events to bond with your colleagues.