Consult on setup and configuration of IDEXX software solutions.
Coach/Train as practice completes online learning.
Act as point of elevation for all product related questions throughout customer onboarding.
Considered subject matter experts for the assigned product(s).
Analyzes, develops and implements process changes to provide improvement in workflow, operational procedures and other related business areas.
Training the customer on how to configure and develop their solution, while reinforcing best practice recommendations.
Coordinate with the wider customer team to ensure that issues are raised and owned appropriately.
Perform all internal handovers to allow customer to have a seamless experience.
Coach customers on the use of best practice clinical workflows and guide them through the unique setup of their software.
Participates in internal projects to implement new initiatives; identifies project opportunities; generates ideas and solutions.
May lead work activities of other team members, coordinating daily activities and providing training, coaching and guidance.

Deep knowledge of the relevant IDEXX software solution (gained through provided in-classroom training as well as on-the-job experience)
1-2 years of implementation or IDEXX software experience
Strong organizational and administration skills
Initiative and is performance orientated
Enthusiasm, drives and delivers great results
Performing a range of tasks under competing demands and deadlines
High customer service ethics
Data gathering and analytical ability.
Process improvement skills
Excellent interpersonal skills.
Highly organized with clear understanding of project management.
Professional verbal and written communication skills.
Ability to work both individually and as a team player.
Have fast and accurate keyboard skills
PC skills, including Microsoft Office.
Bachelor's degree of equivalent combination of education and experience required.

Day-One On the job training and career advancement opportunities
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more

Implementation Specialist

Key skills