Franchise Business Consultant – Dunkin'

Role Overview

• Achieve the operations and business performance goals for their portfolio of Franchisees, as set by their regional operations leader.
• Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments.
• Align priority areas with Franchisee to drive the business in sales, profitability and network growth, while delivering a safe and consistent brand experience.
• Develop plan to coach Franchisee, through regular check-ins, to follow-through on commitments.
• Track and review on-going data and analytics to guide Franchisee actions toward their goals, commitments, and plans.
• Interpret data to provide coaching and recommendations on priorities for Franchisee to address.
• Follow up on Franchisee commitments and monitor data to check progress.
• Support Franchisees in understanding the processes for remodeling and building new restaurants.
• Align with the construction team and the Franchisee, monitor the milestones, and hold the Franchisee accountable to ensure that completed facilities meet required operational specifications.
• Provide support during all remodel and new store openings.
• Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of safe and consistent brand experience, same-store growth, and preparations for unit growth.
• Participate and work “as-needed” with the Field Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts.
• Monitor and support the execution of local, DMA and regional marketing plans.
• Perform evaluations on restaurants as-needed based on the Franchisee Business Review process or other indicators.
• Partner with Field Training Team to coordinate training support to the franchisee.
• Ensure the effective use of G&A expenses within parameters set by regional leads.
• Complete all responsible administrative functions and requirements of the position in a timely manner.

Requirements

• Minimum High School or GED
• Preferred 4 Year / Bachelor’s Degree
• 5 years in supervisory management or district level multi-unit operations
• Prior leadership experience
• Good oral and written communication and interpersonal skills
• Excellent organizational skills – able to effectively manage time, plan, and work independently with minimal supervision
• Must be able to build credibility and trusting relationships with internal and external stakeholders
• Able to develop and execute plans to drive results
• Able to use data to inform decisions
• Able to bring people together to solve problems
• Resourceful and highly adaptable to changes in direction; can effectively adapt to different situations and personalities
• Curious with a desire for continuous learning
• Thorough understanding and knowledge of restaurant operations
• Sound business and financial acumen
• Skilled at consultation and strategic coaching
• Compliance orientation
• Big-picture orientation
• Innovation and creativity