Customer Adoption Manager

Role Overview

• Manage the smooth transition from sales to customer success or growth teams
• Conduct comprehensive demos and lead customer orientation calls
• Review and validate sales forecasts
• Confirm or adjust customer segmentation and ensure correct assignment to Customer Success Managers (CSMs)
• Regularly audit customer progress through the adoption process
• Ensure smooth handover of accounts to the CSM
• Collaborate closely with CSMs to align on customer goals
• Document customer health, usage, and feedback

Requirements

• Proven experience in customer onboarding, adoption management, or customer success in a SaaS or tech environment.
• Excellent communication and presentation skills, with the ability to lead successfully customer demos and orientation sessions.
• Exceptional organizational skills with a focus on details and follow-up.
• Ability to work cross-functionally with sales, customer success, and CPMs to ensure seamless transitions and ongoing engagement.
• Analytical mindset, with the ability to review data, validate forecasts, and track key adoption metrics.

Benefits

• Generous paid parental leave
• Flexible time off
• Spending accounts
• Medical insurance
• Dental insurance
• Vision insurance
• Sabbatical after 5 years and more.