Overseeing the Care Navigation program, ensuring existing programs operate efficiently
Managing relationships with health plan partners
Overseeing internal policies, procedures, workflows, and teams conducting care navigation activities
Providing telephonic care navigation services to individuals receiving services through various programs including: 1115 waiver programs, ILOS & VAB programs
Reporting to the Director of Intake
Traveling occasionally to offices in Iowa and New York for requirements like orientation

Master's degree in Social Work
Active, unrestricted licensure as a Licensed Clinical Social Worker (LCSW), Licensed Independent Social Worker (LISW), Licensed Mental Health Counselor (LMHC) or equivalent independent clinical social work license in the applicable state of residence
Minimum of two (2) years of experience in care management, care coordination, managed care, or a related healthcare setting
Experience working with individuals experiencing food insecurity, substance use disorders, behavioral health needs, homelessness, and/or transition from incarceration or institutional settings
Experience building processes, workflows, or programs
Prior supervisory or team leadership experience. Particularly, leading through change or ambiguity
Ability to both capture and analyze data
Excellent written, verbal, and interpersonal communication skills
Strong organizational skills with the ability to manage multiple priorities simultaneously
Proficiency with Microsoft Excel and other standard office technology platforms
Exceptional attention to detail and ability to prioritize competing tasks and projects effectively
Ability to work independently with minimal supervision while exercising sound professional judgment
Ability to routinely use standard office equipment and technology, including laptop computers and smartphones

Care Navigation Program Manager

Key skills