Support customers via voice and chat using Amazon Connect
Deliver a positive experience through empathy, patience, and clear communication
Resolve customer issues using AWS tools specifically Amazon Connect and Connect Assistant, following defined call flows
Accurately document interactions and manage follow-ups
Handle multiple tasks in a fast-paced call center environment
Collaborate with teammates and escalate complex issues as needed
Work assigned shifts, including weekends and holidays
Participate in ongoing training and continuous improvement

High school diploma or equivalent
Must be at least 18 years old
Must have a quiet, distraction free home workspace
Must be proficient using Browsers such as Chrome, Firefox or Safari
Ability to learn and use multiple systems, windows, and monitors
Professional fluency in English (CERF C1 or higher)
Must reside in an approved state*
Home Internet that meets the following requirements:
30 Mbps download
15 Mbps upload
100ms ping or less
Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point)
WiFi is allowed; wired connection required if WiFi becomes unstable
Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process
Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems.

Customer Service Associate – Temporary

Key skills