Provided operational support for the Data Control and Operation teams.
Supports Data Control functions that include elevation requests, scheduling change requests, and ad hoc requests.
Supports daily production batch processing and other operational activities.
Support efforts to track system and operational KPI‘s for the monthly metrics report.
Update run books and escalation procedures in preparation of lights out operation.
Provide operational support for major application deployments and system upgrade.
Review and update all standard operation procedures to ensure smooth transition to reduced staff and lights out operation.
Monitor the system and manage production batch workflow.
Ensure SLAs are met on System availability.
Produce monthly operational metrics report.
Manage incidents, create tickets in Remedy Force system.
Participate in daily turnover meetings with application developers to review batch incidents and resolutions.

8 + years of related experience
Skills: Mainframe Computers, Mainframe Operating System, Mainframe Support, Mainframe Technologies
US Citizenship Required: Yes

Mainframe Systems Administrator

About this role