Digital Analyst – Coveo Search & Merchandising Specialist

Role Overview

• Own day-to-day administration of the Coveo platform, including environment configuration, access, pipelines, and governance.
• Configure and manage search relevance and merchandising rules, including boosting, burying, pinning, synonyms, redirects, triggers, and partial-match behavior.
• Manage query pipelines, ranking strategies, facets, filters, and result behaviors to support business and customer experience objectives.
• Monitor, analyze, and optimize search performance using Coveo analytics (e.g., zero-result queries, engagement, click-through rate, and conversion impact).
• Partner with Content, UX/UI, SEO, and Digital Product teams to align search behavior with content strategy and experience design.
• Collaborate with IT and Architecture teams to support search integrations, indexing accuracy, ingestion stability, and platform health.
• Participate in UAT, regression testing, and release readiness activities for search-related enhancements and platform updates.
• Work with external partners, including Coveo Customer Success and implementation teams, to resolve issues and drive continuous optimization.
• Maintain search documentation, configuration standards, data dictionaries, and operational guidelines.
• Support Service Desk workflows by triaging and coordinating search-related incidents and enhancement requests.
• Support the collection and documentation of search ‑ related requirements and assist in translating them into clear user stories, acceptance criteria, and configuration guidance.
• Support backlog refinement and prioritization for search relevance, merchandising, analytics, and platform enhancements in collaboration with product and delivery teams.
• Coordinate and support testing activities, including functional validation, UAT planning and execution, defect triage, and release sign ‑ off for search changes.
• Review search analytics and performance data to identify trends, issues, and optimization opportunities, and support reporting and insight requests.
• Provide continuity of search operations by supporting post ‑ release validation, incident analysis, documentation updates, and analyst coverage as needed.

Requirements

• Bachelor's degree in information systems, Digital, Computer Science, or a related field, or equivalent practical experience.
• Total experience of 5-7 yrs and 2-3 years of experience administering or optimizing enterprise search, discovery, or personalization platforms.
• Hands-on experience with Coveo Search, including merchandising and analytics capabilities, strongly preferred.
• Strong analytical skills with the ability to translate data into actionable recommendations.
• Experience working in a global, matrixed organization.
• Strong communication and collaboration skills across technical and non-technical teams.

Benefits

• Remote work options