Transform how the Operations team delivers value by eliminating manual processes, reducing implementation timelines, and advocating automation and AI at scale.
Design business process workflows, inventory business processes and documentation and implement the automation/AI strategy for Operations.
Report to Experian Automotive's Senior Vice President, Auto Operations.
Define and lead the automation and AI strategy for Operations.
Establish a roadmap that reduces implementation times and improves efficiency.
Build and manage automation and AI capabilities (RPA, chatbots, agentic AI) where relevant.
Manage process orchestration inventory & maps and measure process effectiveness to standardize approach and inform automation pipeline.

Proven ability to translate complex, cross-functional programs into scalable, measurable outcomes.
3+ years of experience in automation and AI technologies such as Robotic Process Automation (RPA), intelligent document processing, conversational AI, agentic AI, and generative AI applications.
3+ years of experience streamlining and automating sales processes (opportunity management, client vetting, pricing, contracts, compliance, client onboarding) using CRM and other integrated tools.
People leadership, with the ability to inspire, mentor, and align teams around innovation and execution.
Experience improving operational efficiency, reducing manual toil, and enhancing the employee and patient experience through automation.
Corporate execution focus — expertise in navigating matrixed organizations, building consensus, and driving measurable outcomes in a large enterprise environment.
A talent for simplifying technical concepts and fostering understanding across both business and technical team members.
Bachelor's degree in Computer Science, Engineering, Operations Management, or a related field required.
Post-Graduate education or formal training / certification in Artificial Intelligence, Machine Learning, or Data Science.
Experience applying AI principles in real-world enterprise environments, with measurable outcomes tied to operational efficiency and cost reduction.

Great compensation package and bonus plan
Core benefits including full medical, dental, vision, and matching 401K
Fully remote environment
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Business Operations Transformation, AI Principal

Key skills