Having a demonstrable and significant positive impact on customer outcomes across the Monzo experience, both directly and indirectly.
Having a tangible influence on Monzo's north star metrics and commercial outcomes.
Prioritising the biggest opportunities for impact, and helping others do the same.
Identifying the most important research questions for Monzo, flexing your focus between teams or domains in the company to do so.
Choosing the right method, often pioneering new approaches to running complex research projects beyond your and the team's comfort zone, levelling up our capabilities as you go.
Shaping projects and strategies that balance pace, quality and breadth of focus to have the most impact, delegating to others when appropriate.
Drawing on a range of data sources and working closely with cross-discipline leaders where needed to robustly answer the questions that are most important to Monzo.
Communicating actionable user insights with such clarity that they are consistently used to define strategy across the organisation.
Partnering closely with leaders beyond your discipline, and modelling better ways of cross functional working which raises the bar for all.
Translating your insights and Monzo's strategic direction into a clear and actionable plan for the teams you work with, helping us make progress towards our product vision.

You're passionate about making money work for everyone.
You ideally have experience of working in a product-led environment, as a high performing individual contributor.
You have a passion/interest for mentoring and coaching user researchers.
You proactively set the conditions for others to deliver in ambiguous or changing contexts, both within squads and across the organisation.
You solve systemic issues caused by complexity, making things better for those who come after you.
You're a visible role model for respectfully driving positive customer and business outcomes
even under challenging team circumstances.
You proactively and consistently find ways to raise the bar for your discipline and others, giving timely, respectful feedback when needed.
You role model resilience, and you help others take a measured approach to outlining the trade-offs of different options before deciding which route to pursue, keeping pace while you do so.
You're recognised as the expert in your field of research and you have scaled the support you provide others to drive extensive improvements across the organisation.
You identify opportunities your wider team's impact, culture and community of practice, and you're pragmatic in aiming for progress over perfection.
You take responsibility for the successful growing of the research teams you're in
helping identify where new skillsets are needed, bringing in the right people, and creating the conditions for them to be successful.

💰 £103,000-£140,000 DOE ➕Incentive Awards tied to your performance.
✈️ We’ll help you relocate to the UK.
✅ We can sponsor your visa.
📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
📚 £1,000 learning budget each year to use on books, training courses and conferences.
🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Staff User Researcher, Wealth

Key skills