Approach all work with a focus on fulfilling Businessolver's mission, vision, values, and organizational goals while fostering a positive team environment and an improved consumer experience
Create and deliver required content writing, editing, and proofreading for various mediums such as benefit guides, home mailings, email, text messages, presentations, video scripts, websites, and more for managed book of business
Ensure quality, accuracy, and timeliness of content delivery
Gather and leverage discovery documentation and resources to produce impactful content to educate our clients’ unique employee demographics
Maintain client-specific artifacts such as project briefs, the eligibility and content matrix and any other relevant resources
Adhere to client writing style guides in all writing projects
Understand client health plan(s) and employee benefit package details per population in order to communicate with accuracy
Understand best practices as outlined by the broader Consumer Experience team, be consultative with clients and influence their adoption of best practices
Leveraging project management software, monitor and complete tasks as assigned related to client projects by the assigned due date
Identify and resolve project issues and escalate as necessary to help manage project risks. Manage activities, progress, and deadlines across multiple projects using outlined SOPs and project management software
Complies with all policies and standards

Proficient in Microsoft Office products, including PowerPoint
At least 1-3 years professional experience in journalism, content creation, or other related field
Professional demeanor, ability to build trusting relationships and create a sense of urgency to accomplish results
Strong organizational and time management skills with the ability to recognize project risks and competing priorities
Strong collaboration and project management skills – an ability to work effectively with different people within an organization (technical, salespeople, executives)
Excellent verbal and written communication skills, with exceptional interpersonal skills
A compelling portfolio of writing samples must be submitted for consideration
Strong understanding for AP and Chicago style writing rules and guidelines.

Content Writer I

Key skills