Conducting professional, compassionate outreach to patients via phone to introduce CCM and RPM programs.
Evaluating patient eligibility and clearly explaining program benefits and expectations.
Accurately documenting verbal consent and patient interactions in the EMR, strictly following CMS and HIPAA guidelines.
Collaborating with internal care teams to ensure smooth hand-offs and consistent patient support.
Maintaining high standards of documentation to ensure accuracy for care planning and billing.
Over time, you will become a subject matter expert in our enrollment workflows, contributing to higher program participation rates and improved patient engagement metrics.
You will be expected to manage your daily queue independently, ensuring that every patient interaction is helpful, informative, and compliant.

Active, nationally recognized Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification.
MUST live in either MST or PST to be considered.
Bilingual fluency in English and Spanish.
Current BLS certification.
Direct, hands-on experience working with CCM and/or RPM programs.
Strong proficiency in Google Suite and electronic medical record (EMR) systems.
Ability to work independently in a secure, HIPAA-compliant home office.
Excellent verbal and written communication skills with the ability to explain complex information simply.
In-depth knowledge of CMS regulations and documentation requirements for chronic care.
Previous experience in care coordination or transitional care.
Familiarity with clinical quality measures and reporting.

Pay Range: $17.00 – $20.00 per hour.
Schedule: Full-time, no weekend work required.
Benefits: Includes health, dental, and vision coverage, 401(k) retirement planning, and paid time off.
Remote Setup: Candidates must provide a HIPAA-compliant workspace, including a private room with a locking door, high-speed internet, and a dual-monitor computer setup.

Bilingual Enrollment Coordinator – CMA/RMA

Key skills