Director, Rare Disease Operations

Role Overview

• Lead, mentor, and motivate a team to achieve performance goals
• Conduct regular performance reviews and provide constructive feedback and development plans for team members
• Manage day-to-day operations of assigned programs
• Develop and implement operational policies, procedures, and standards
• Monitor call center metrics and KPIs
• Regularly evaluate systems, tools, and work instructions
• Ensure all operations adhere to industry regulations, standards, and best practices
• Analyze customer feedback and trends to identify areas for improvement
• Develop and execute strategies to enhance efficiency and effectiveness

Requirements

• 12+ years of professional experience
• 4+ years of management experience
• Bachelor’s Degree or equivalent experience
• 12+ years’ experience within specialty pharmacy, or other relevant pharmaceutical industry services
• Previous experience effectively coaching and managing a team responsible for pharmacy or reimbursement operations
• Strong understanding of pharmacy operations, technology, and best practices
• Experience in the specialty healthcare or pharmaceutical segment
• Exceptional written and verbal communication skills
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options