Solutions Engineer

Role Overview

• Our Solutions Engineer will be a mediator between Infobip and customer deployers/development technical teams, providing an accurate technical solution and expertise.
• The engineer in this role takes part in the activities for Infobip’s customers product proposals, deployments, connectivity and integrations, improvement of their current implementations, solution design and delivery.
• In order to deliver the desired business results, Solution Engineers collaborate with the regional teams and act as a project manager or assist the more experienced project leads.
• Have a strong knowledge of all technical aspects of Infobip’s products and solutions.
• Understand the customers’ businesses, knowing exactly which of our products can help them evolve their business.
• Integrate Infobip Products into our clients’ systems (custom-scripted API, SFTP and other solutions over CPaaS, SaaS services).
• Can identify new and innovative use cases for Infobip’s products and solutions.
• Have an excellent understanding of the business and are up to date with the latest industry trends as well as the competition.
• Can build a solid relationship with our sales and technical teams so they consider you an asset and enjoy working with you.
• Conduct demos, POCs and solution integration enablement sessions for customers and document with meeting minutes summaries.
• Ensure the highest degree of customer satisfaction during the implementation of the project.
• Collect the technical requirements and design technical solutions and service integration plans.
• Deliver detailed and accurate technical documentation.
• Handle the technical and security questionnaires.
• Ensuring that all the projects are delivered on time, within scope and budget.
• The engineer on this level focuses on learning Infobip’s products and solutions as well as the business processes.

Requirements

• Experience in technical implementation, solution delivery, technical consulting, or project-based roles.
• Advanced English proficiency (written and spoken) — required for both client engagement and day-to-day collaboration with internal teams across the region.
• Strong communication and presentation skills — able to communicate assertively with both technical and non-technical audiences, and to confidently lead training sessions, workshops, and client consultations.
• Experience working with technical projects end-to-end, from kickoff through go-live.
• Ability to engage in presales conversations — understanding client needs and connecting business requirements to technical solutions.
• Ability to read and work with technical documentation and understand integration concepts at a functional level.
• Problem-solving mindset — proactive, resilient, and comfortable finding solutions in complex or ambiguous situations.
• Degree in engineering, IT, systems, computer science, business administration, or a related field.
• Familiarity with CPaaS platforms or communication technologies such as SMS, chatbots, contact centers, or omnichannel solutions.

Benefits

• Financial rewards & recognition
• A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements
• We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere
• and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan)
• As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being
• We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility
• Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development
• Learning never stops. Onboarding, mentorship, and training programs help you grow
• no matter where you start.
• International mobility
• Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.