About this role
Role Overview
- Provide field-based and remote technical support to customers and colleagues in line with relevant training and experience
- Carry out preventative maintenance, installation, relocation, repairs and corrective field change orders on Flow Cytometry instrumentation
- Responsible for diagnosing electrical, fluidic, mechanical, hardware, software and laser failures using established procedures and techniques
- Determine the most cost-effective repair/solution to ensure minimum downtime
- Perform instrument certifications (IQ/OQ)
- Actively manage your car stock, ensuring all necessary spare parts and tools are available
- Effective management of technical escalations
- Work toward service metrics as defined by the Service Organization
Requirements
- HND or Degree in Electrical Engineering or extensive relevant experience as a Field Service Engineer
- A proactive approach with the ability to take lead if the situation requires it
- IT knowledge
- Flow Cytometry experience is a plus
- Experience working in the Telecoms, Robotics, Automation, and Medical Devices industries
- The ability to process knowledge across multi-modular and diverse product ranges
- Deliver high levels of customer service
- Full UK driving license
- Currently living within a daily commutable distance of Central London.
Benefits
- Competitive salary
- Bonus
- Opportunities for professional development and growth
- Comprehensive Total Rewards program