Focus on leading the definition, development, approval, and introduction of new online product features and functionality
Oversee the evaluation of business opportunities to define and optimize the product portfolio
Applies industry knowledge and identifies company product capabilities and service offerings
Advises on product development to create products and validates early product definitions with customers
Oversees the formulation of product strategies and identifies new product opportunities
Leads the development of product plans designed to address customer needs and/or expand market share
Collaborate with a wide range of people to identify and define customer needs, develop the product vision, roadmap, and features required to meet these needs
Ensure product completeness, with particular attention to seamless cart and checkout experiences and robust order lifecycle management
Plan and support the implementation and enhancement of Commerce products
Develops and implements strategic plans for Digital Experience & Commerce product families
Leverage SAFe and agile methodologies
Manage and prioritize a backlog according to business value, complexity, and expectations
Work with design and architecture teams to create user interface wireframes, mockups, and prototypes
Coordinate with key partners and stakeholders to understand their business models and goals

5+ years of Digital Experience & Commerce Product Management/Ownership experience
Intrinsic passion for Digital Experience & Commerce and awareness of best practices and trends
Experience with articulating and implementing strategy-to-action plans
Excellent written, verbal, and presentation communication skills
Experience with Order Management Systems (OMS), order lifecycle processes, fulfillment orchestration, returns, and refunds
Demonstrated experience designing and delivering cart/checkout experiences, payment integrations, and reducing cart abandonment
Familiarity with payments, tokenization, PCI considerations, fraud detection, SCA/PSD2, and checkout security best practices
SAFe and Agile product development experience
Knowledge of web design
Web analytics experience and understanding a plus (Adobe Analytics (Preferred), Google Analytics)
Experience in JIRA, ADO, Confluence, and other Project Management & documentation tools
Strong strategic, analytical and critical thinking skills

Lead Digital Commerce Product Specialist

Key skills