Field Engineering Specialist

Role Overview

• Travel to demonstrate technical repair and installation expertise for Roche-assigned product lines
• Provide routine technical support to customers on operational and maintenance aspects of system equipment
• Perform on-site service, repair, and/or installation of company products
• Serve as customer contact on routine technical and service-related problems
• Schedule and perform preventative maintenance per department policy
• Monitor customer equipment performance and resolve routine issues
• Document all activity in compliance with company’s quality procedures
• Maintain and improve the quality system and achieve quality objectives

Requirements

• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
• 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking or a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
• Successfully training or certification as defined by RD Services Leadership and policy
• Ability to travel, including some overnight travel, is required
• Preferred Requirements: 8+ years of progressive experience or a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 4+ years of progressive experience
• Advanced knowledge of electronics, electro-mechanical systems, and information technology
• Ability to serve as an internal technical resource for lower level staff
• Knowledge of basic chemistry
• Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region and be on call 24/7 during rotation
• Good written/verbal communication, organization and prioritization skills
• Highly effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships
• Ability to train and mentor, and serve as the expert technical resource for lower level staff
• Advanced knowledge of basic chemistry

Benefits

• A discretionary annual bonus may be available based on individual and Company performance
• This position also qualifies for the benefits detailed at the link provided