Senior Field Service Technical Training Specialist – Cardiac Ablation Solutions

Role Overview

• Drive, create and deliver training for Global Field Service employees.
• Create, improve and deliver the course curriculum for CAS technologies including Cryo Gen V, Nitron, PulseSelect, and Affera.
• Educate employees on the technical knowledge required to troubleshoot, repair, and maintain products.
• Collaborate with a cross functional group (Product Marketing, Sales, Services, Legal, Quality, and Regulatory) to create technical training programs, curricula, course materials and measurements that support business unit strategies and are compliant with regulatory, quality systems, and Business Conduct Standards.
• Ensure timely updates to the course curricula to reflect changes in product offerings and market demands.
• Drive innovative training methods including on-line modules and video tutorials.
• Prepare Instructor Guides and Certified Instructor Program on new/revised curricula and materials, on a global basis.
• Stay abreast of training and development industry research (e.g. learning theory, motivation theory)
• Provide timely evaluation and feedback to trainees and their managers/supervisors.
• Partner with Field Service Engineers and Factory to understand the manufacturing process to develop and maintain technical knowledge, system intricacies, and troubleshooting skills.
• Conduct training for new product introductions and/or software releases.
• Ensure accurate training attendance is documented and updated in proper locations.
• Conduct Certified Instructor Programs for Service educational course offerings.

Requirements

• High School Diploma or equivalent with 8+ years of engineering, technical training or troubleshooting experience OR Associate's Degree with 6+ years of engineering, technical training or troubleshooting experience OR Bachelor’s Degree with 4+ years of engineering, technical training or troubleshooting experience
• Previous experience in field service or engineering in the medical device industry
• Direct experience with Cryo Consoles or other ablation products
• Experience developing content and delivering technical training
• Familiarity with Articulate
• Familiarity with commonly used test equipment (i.e.: multimeter, oscilloscope, ESA)
• Ability to read and understand schematics and engineering drawings
• Familiar with the FDA 21 CFR, CGMP for Medical device
• Advanced education in Electrical Engineering or Scientific discipline or similar related field.
• Biomedical Engineering background or equivalent.
• Mechanical, electrical, and Windows based computer experience providing technical support & services. Including equipment and application support.
• Healthcare/surgical setting experience.
• Ability to function well under pressure and expend effort to meet schedules and deadlines
• Adept with the use of basic hand tools and mechanical and electronic devices.

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)