About this role
Role Overview
- Analyze and monitor information from the operation software of the client(s) daily.
- Answer company-wide incoming calls and emails. (HIGH CALL VOLUME – MULTIPLE PHONE LINES)
- Effectively scheduling visits while following procedure.
- Monitor client construction schedules regularly (daily, weekly, or monthly depending on client) in order to schedule data collection visits accordingly for every home in the schedule.
- Proactively communicate with clients and coworkers regarding any issues with a home in an attempt to discover opportunities and maximize our customer service experience.
- Reach out to clients to confirm correct date for inspections needed and other information that may be needed.
- Confirms all visits for a particular day are assigned appropriately based on geography and keeping the workload evenly distributed.
- Track information relating to field inspections and any issues that arise.
- Help management stay in touch with builders regarding missing and/or needed information (accounting, contracts, etc.)
Requirements
- Ability to perform data entry in multiple forms of software.
- Ability to manage over 700 transactions a day, split between the scheduling team.
- Ability to think quick on your feet for a real-time solution to a problem.
- Ability to collaborate within a team and as well as on your own and meet deadlines.
- Ability to multitask.
- Excellent customer service skills via phone and email.
- Excellent attention to detail is a must.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance