Set the creative standard for Ramp's customer films and enforce it on every project
Apply a story bar before any project enters production: real narrative tension, a compelling character on screen, Ramp load-bearing in the story
Develop and evolve the Ramp’s film series, continuing to build a recognizable body of work
Direct the creative for Tier 1 brand films end-to-end: brief, casting, shoot direction, editorial, final cut
Lead the Customer Creative team and grow a bench of editors, filmmakers, and writers
Govern the production tier system and establish the internal production kit
Partner with Product Marketing on launch films and co-build stories filmed during the creation of new products
Own scripting and narrative across the program — strong writing is a daily, hands-on part of the job

7+ years in film and creative direction with a portfolio that leans heavily into film: brand documentaries, character-driven branded content, or editorial work
Strong writing chops — narrative structure, scene-level scripting, treatments, and customer interviews are part of the daily craft
Strong story casting instincts — you can spot the compelling person inside a corporate org and pull a story out of someone who defaults to corporate-speak
Understands the structural difference between a brand film and a sales-floor film, and briefs, casts, and directs them differently
Experience building creative frameworks: production playbooks and brief templates
Experience leading a team and producing a recognizable body of work
Hands-on with AI tools in production and post (Runway, Descript, Adobe AI, ElevenLabs, VO3, Gemini, Midjourney)
A background in filmmaking-leaning agencies or in-house creative leadership at companies with a high film bar
Based in NYC or willing to relocate

Flexible PTO
Unlimited AI token usage
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (80 days) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation support to NYC or SF (as needed)

Associate Creative Director, Customer Stories

Key skills