Leads a team of 12-15 individuals responsible for the demand generation, implementation and support of customer solutions
Leads a team of 5-7 individuals responsible for the day-to-day support and management of our digital order channels and telephony and CRM tools
Demonstrates strong leadership in the development and execution of strategies aligning with business goals and market demands
Works closely with the Director, Field Technology Solutions to maintain comprehensive product roadmaps outlining key milestones, feature releases, and product updates
Facilitates and drives significant collaboration with cross-functional teams, including Commercial, Legal, Compliance, Data Science, and Commercial Operations to drive solutions strategies
Defines and measures key performance indicators (KPIs) and regularly assesses the success of the solutions and channels
Utilizes data analytics to identify areas for improvement and optimize product & channel performance
Stays abreast of industry trends and continually evaluates customer needs and competitive capabilities
Responsible for driving vendor and partner relationships and managing related budgets
Spearheads efforts to integrate digital solutions with other DPS Commercial products and services and evaluate expansion into new markets
Supports the development and management of other digital solutions and channels and participates in other company projects and initiatives as required

A minimum of a bachelor’s degree is required
A minimum of 10+ years working experience in any of the following areas required
Sales, Marketing, Supply Chain, Finance, Digital Health, IT, or Engineering
8+ years of healthcare industry experience is required
5+ years of people management experience with direct reports is required
Strong collaboration, partnering, and negotiation skills required
Strong written and verbal communication skills required
Ability to work independently with strong and flexible work ethic required
Excellent Planning & Organizing Skills required
Demonstrated ability to effectively recruit, develop, manage and coach associates is highly desirable
Experience managing cross functional teams/projects/initiatives preferred
Knowledge of orthopedic products preferred

Director, Digital Customer Solutions, Channels

Key skills