Key skills
SparkShopify
About this role
Role Overview
- Own the architecture, operations, and health of our TikTok Shop presence
- Set up and maintain TikTok Shop seller accounts
- Product catalog management: listings, variants, pricing, inventory sync
- Integrate TikTok Shop with our Shopify backend, 3PL, and inventory systems
- Manage order flow from TikTok Shop → 3PL → customer
- Monitor inventory levels and forecast restocks against creator/live campaign spikes
- Coordinate with logistics partners on fulfillment, returns, and customs
- Keep shop health scores in the green: violation monitoring, appeals, policy compliance
- Manage product approvals, category certifications, and documentation for TikTok
- Own TikTok Shop's in-app customer service
- Build SOPs and handle refunds, returns, and escalations
Requirements
- 2+ years hands-on TikTok Shop operations (US market strongly preferred)
- Has personally set up a TikTok Shop from scratch — not just managed an existing one
- Knows the seller backend cold: Seller Center, Affiliate Center, Creator Marketplace
- Understands usage rights, whitelisting, and Spark Ads from the ecommerce side
- Familiar with cosmetics/beauty category restrictions on TikTok Shop (big plus)
- Experience integrating TikTok Shop with Shopify and a 3PL
- Comfortable with shop health management, appeals, and compliance documentation
- Self-directed, structured, comfortable with async work and Slack/ClickUp/Notion
Tech Stack
- Spark
Benefits
- Competitive salary
- On-time and reliable payments
- Opportunity to work with a fast-growing global e-commerce brand
- Long-term growth opportunities