Leads a team responsible for driving client adoption, platform performance, and operational value across assigned accounts
Provides people leadership, sets priorities, and ensures consistent execution of client outcomes strategies
Partners closely with Product, Engineering, Delivery, Support, Services, and Sales to align business needs with platform capabilities
Monitors client health, adoption trends, workflow performance, system reliability, and other key portfolio indicators
Reviews incidents, identifies root causes, and drives corrective and preventive actions to improve long-term platform stability
Manages escalations related to adoption challenges, system performance, and platform instability while maintaining stakeholder trust
Coaches team members on client communication, executive engagement, and cross-functional alignment

Bachelor’s degree in business, technology, or related discipline, or equivalent combination of education and experience
6–8 years of experience in healthcare SaaS, enterprise technology, advisory, implementation, or related environments
2+ years of people leadership experience in a team leadership or supervisory role
Experience driving client adoption, workflow improvement, operational performance, or system reliability initiatives
Experience managing client relationships and handling escalations
Experience working with cloud-hosted platforms, technical operations, or application support preferred

Manager, Client Outcomes

Key skills