Provide telephone and email based post-sales technical support for our software products
Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
Work proactively to update customers by reporting progress regarding outstanding queries
Endeavor to respond to all customer requests in a timely manner while improving customer experience
Provide superior customer service in regards to our MDM solutions.
Diagnose and solve application queries and answer customer questions
Use various devices to reproduce customer environments in order to troubleshoot issues further

Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field
Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
Solid understanding of modern Windows client (e.g., Windows 11) and server operating systems (e.g., Windows Server 2019, Windows Server 2022).
Experience with database management systems (such as SQL Server) and virtualization technologies (like VMware or Hyper-V) is a plus.
Knowledge of mobile computing platforms (Android, iOS)
Minimum 1-2 years of relevant experience, exceptions for qualified candidates
Strong problem solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
Outstanding verbal and written communication skills in fluent Spanish and English.

The People
Our people are our most important resource.
The Growth
Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line.
The Technology
You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams.

Technical Support Specialist, Level 1 – Bilingual, Spanish

Key skills