Merchant Solutions Sales Specialist

Role Overview

• As a trusted business partner, TD Merchant Solutions offers a full range of payment processing solutions and payment innovation for all types of businesses, including some of Canada's largest retailers.
• Create a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall merchant customer experience
• Help drive our LEI/CEI program results and demonstrate our Comfort Promise
• Possess strong financial acumen and have the ability to quickly analyze the customer’s existing MS metrics and competitive offerings while not significantly compromising the margins of the account.
• Present solutions that enable and support the merchant and to attain business metrics and/or save results.
• Take advantage of all opportunities to sell TD Merchant Services products and services by proactively acting on customer needs.
• Able to multitask in a fast pace environment.
• Call welcome calls, make outbound calls.
• Achieve planned adherence and average handle time goals to ensure service levels are achieved.
• Ensure administrative and call quality control is completed at an above average level.
• Elevate through the proper channels and manage the completion all related Pricing requests within established timeliness.
• Ensure to follow up on customer concerns within a timely fashion.
• Contribute to a positive working environment.
• Actively participate in the performance management process.
• Meet professional/personal development objectives by utilizing learning maps.
• Actively participate in regular meetings and coaching sessions.
• Actively promote TD’s Brand within the community through participation and leadership in community business groups, initiatives, fundraisers, TD sponsored initiatives, community events, etc.

Requirements

• Superb sales and negotiation skills
• Problem solving oriented
• Able to work under minimal supervision, and under pressure
• Excellent phone techniques and, good aptitude to communicate effectively
• Demonstrate tact, diplomacy and patience towards customers
• Excellent verbal and written communication skills
• Good working knowledge of sales, credit and pricing policies
• Strong customer-centric approach.
• Knowledge of Merchant Services industry.
• Working knowledge of practices and procedures

Benefits

• base salary
• variable compensation
• health and well-being benefits
• savings and retirement programs
• paid time off
• banking benefits and discounts
• career development
• reward and recognition programs