Ensure authorization requests and authorization appeals are submitted and followed-up on with the appropriate insurance company via fax, phone or online;
Ensure all hospital records are requested in a timely manner and follow up completed as needed until received via fax, phone or online;
Submit/mail appeal letters, claims and other correspondence to insurance companies in a timely manner with all appropriate documentation;
Document accounts when completed for tracking purposes;
Review and distribute incoming correspondence including faxes, mail and emails to appropriate staff and link to accounts in electronic records program for tracking;
May complete claim status by contacting insurance companies for confirmation of claims received via fax, phone or online; if and when needed due to payor issues or time sensitive matters;
May review and complete rebills;
Assist in the training of new hires, continuous training, and cross-functional efforts;
Other duties as assigned.

High school diploma or general education degree (GED);
One to two years’ related experience and/or training;
Excellent organizational skills, detail oriented, ability to prioritize, multi-task and meet deadlines;
Excellent written and verbal communication skills;
Dependable and self-motivated;
Ability to be a team player with a professional attitude;
Intermediate with Microsoft Office, including Word, Excel and Outlook.

For more information on our industry-leading benefits, please visit our benefits page here.

Billing and Collections Coordinator

Key skills