IT Specialist

Role Overview

• Respond to and manage internal IT support tickets in a timely and professional manner by troubleshooting hardware, software, networking, and access issues
• Support both macOS and Windows environments by troubleshooting laptops, peripherals, and operating systems
• Assist employees with connectivity and access issues related to Harmony SASE VPN
• Deploy, maintain, and support company-issued laptops and IT equipment
• Manage employee endpoints using Mosyle for macOS devices and Microsoft Intune for Windows devices
• Maintain endpoint compliance standards including software updates, patching, security configurations, and device inventory management
• Coordinate hardware purchasing and lifecycle management for company-standard devices including Lenovo ThinkPads and Apple Laptops
• Replace aging or damaged equipment and securely wipe retired devices before reassignment or employee retention
• Create, manage, and deactivate employee accounts in Microsoft Azure Entra ID while monitoring the sync to Google Workspace
• Support onboarding and offboarding activities including account provisioning, permissions management, and device setup
• Maintain and support systems integrated with Azure Entra ID while assisting with management of non-SSO integrated platforms
• Work closely with the Security Manager and IT Systems Administrator to ensure IT security policies and standards are followed
• Support endpoint security initiatives and access control processes
• Maintain accurate documentation for IT processes, endpoint configurations, onboarding/offboarding procedures, and inventory management
• Identify opportunities to improve operational efficiency and automate repetitive IT tasks
• Help maintain a consistent and reliable remote employee technology experience
• Improve employee productivity through responsive and effective IT support
• Ensure company endpoints and identity systems remain secure, compliant, and well maintained
• Support reliable access to company systems and cloud resources for a fully remote workforce
• Contribute to a positive employee experience through efficient onboarding, support, and equipment management
• Collaborate with employees across all departments to resolve technical issues and improve IT operations
• Communicate technical information clearly to both technical and non-technical users
• Escalate unresolved technical or operational issues appropriately and effectively

Requirements

• Experience supporting macOS and Windows operating systems in a professional environment
• Troubleshooting skills related to hardware, software, endpoints, and user access issues
• Experience managing endpoints with Mobile Device Management (MDM) solutions such as Mosyle and Microsoft Intune
• Experience managing user accounts and permissions in Microsoft Azure Entra ID and Google Workspace
• Familiarity with VPN technologies and remote workforce support
• Understanding of IT security best practices including endpoint security, account management, and access controls
• Strong IT Help Desk experience with the ability to troubleshoot, prioritize, and resolve technical issues for a remote user base of over 50 employees.

Tech Stack

• Azure
• Cloud
• MacOS

Benefits

• Medical & Dental Insurance: The company covers 100% of premiums for employee and their dependents
• HSA
• Employer contributes monthly to cover employee's individual deductible
• Unlimited flexible PTO
• 11 Holidays, as well as 2 weeks at the end of the year to rest and recharge
• 401k with employer match, pre-tax / Roth options
• Long-Term Disability
• $50,000 Life Insurance Policy for the employee
• Cell Phone/Internet Service Allowance
• Paid Parental Leave
• Employee Assistance Program
• Assortment of voluntary policies (Vision, MASA, Critical Illness, Accident, Supplemental Life Insurance, and more)
• Reimbursement for business-related expenses
• Professional Development Opportunities with leadership support
• Friendly, collaborative, and supportive small company environment with a technically progressive culture/focus