Key skills
Communication
About this role
Role Overview
- Design and develop on-demand, video-based, instructor-led, virtual-instructor-led, and blended learning courses and programs for CSG Forte software solution offerings and applications
- Review technical documentation and existing course materials, and interview SMEs for the purpose of developing instructional materials
- Collaborate with end users to define and identify business procedures and establish content and documentation
- Collaborate with Subject Matter Experts (SMEs) to collect and interpret information
- Utilize and update training materials using CSG Quality and Document Control requirements
- Delivers train-the-trainer programs for CSG Forte staff and job-specific trainers as required
- Develop positive relationships with stakeholders and team members
- Actively develops CSG Forte product knowledge
- Network with key contacts within CSG Forte to gather feedback on product enhancements and learning content
- Design, develop, and deliver web content, user guides, and end-user training materials
- Deliver blended learning solutions (web-based training, instructor-led training) as necessary
- Maintain the accuracy of all documentation.
Requirements
- Bachelor's degree or equivalent experience
- 3-5 years of related experience developing on-demand, instructor-led, virtual-instructor-led, and blended learning courses and large-scale education programs
- 3-5 years of related experience using the ADDIE/SAM/instructional design methodologies
- Knowledge, Skills and Abilities
- Ability to apply current tools and technologies for cost-effective, convenient, flexible, and accessible education
- Proficiency in eLearning authoring tools such as Articulate 360 or Adobe Captivate and in video development and editing tools such as Adobe Premiere or Camtasia
- Excellent written and verbal communication skills
- Expert technical writing/editing skills
- Ability to distill complex information into clear, concise text
- Ability to apply professional concepts to resolve issues
- Excellent organizational skills, including the ability to consistently adhere to multiple deadlines and frequently changing workloads
- Ability to work independently, delivering accurate documentation under deadline pressure
- Ability to work effectively in a team environment
- Documentation layout and design skills are a plus
- Proficiency with other Microsoft Office applications
- Ability to read, write, speak, and understand the English language in a business environment.
Benefits
- Work from Home, in-office, or hybrid
- Employee Belonging Groups
- Healthcare: Dental, Medical
- Paid Vacation, Volunteer, and Holiday Time Off
- And so much more!