Lead all Technical Service backoffice activities, ensuring effective and compliant execution of: Customer service request and work order management (from case opening to closure)
Field and depot engineer scheduling and resource planning
Spare parts management, including consumption posting, traceability, and inventory reconciliation
Own the Service Operations BI and data governance framework
Lead the technical certification strategy for Service implementation of NPIs
Act as a people leader for Service backoffice and BI teams

Bachelor’s degree or equivalent in Engineering, Operations, Quality, Pharmacy or related field
Minimum of five (5) years leadership experience in areas such as Technical Service and/or Quality and/or Operations
Fluent English
Valid driver’s license (company vehicle provided)

Service Operations Manager

Key skills