Lead Design Researcher

Role Overview

• Lead end-to-end qualitative and quantitative UX research—from problem framing and scoping through to analysis and delivery of actionable insights
• Inform product and design strategy through rigorous generative and evaluative research executed to the highest standards
• Balance research rigor with scrappiness and innovation as you work alongside a fast-moving AI product and design team
• Partner with PMs to define UX metrics and telemetry plans, then synthesize data into narratives that guide product decisions or future research
• Explore how AI can enhance security and networking experiences, identifying opportunities to integrate AI responsibly into our users’ workflows

Requirements

• Bachelors + 8 years of related experience, or Masters + 6 years of related experience, or PhD + 3 years of related experience
• Experience leading qualitative and quantitative research projects in the enterprise environment
• Experience partnering with product, design, and engineering teams to define and execute research studies
• Experience applying a variety of research methodologies such as user interviews, usability testing, surveys, benchmarking, concept evaluations, journey mapping or data analysis
• Demonstrated success conducting UX research in the field of AI
• Actively incorporating AI into work processes, decision-making, or problem-solving
• Strong organizational skills with the ability to manage multiple projects in a fast-paced environment
• Experience defining UX success metrics, creating telemetry plans, analyzing behavioral product data
• Excellent communication and presentation / storytelling skills
• Experience working in a B2B or B2C large enterprise.

Benefits

• medical, dental and vision insurance
• 401(k) plan with a Cisco matching contribution
• paid parental leave
• short and long-term disability coverage
• basic life insurance
• 10 paid holidays per full calendar year
• 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• paid year-end holiday shutdown
• 4 paid days off for personal wellness
• 16 days of paid vacation time per full calendar year for non-exempt employees
• flexible vacation time off program for exempt employees
• 80 hours of sick time off provided on hire date and each January 1st thereafter
• additional paid time away for family issues
• optional 10 paid days per full calendar year to volunteer
• eligibility for annual bonuses for non-sales roles
• performance-based incentive pay for sales plans