Provide global, customer-facing support for Superna software through tickets and remote troubleshooting sessions.
Diagnose, document, and resolve software or configuration issues following established procedures.
Escalate complex issues appropriately while maintaining ownership of customer communication.
Document solutions and contribute to the internal knowledge base.
Participate in shift rotations and internal team training sessions.

Hands-on experience with Dell EMC Isilon/PowerScale or PowerStore, including administration, configuration, and troubleshooting in production environments.
Working knowledge of enterprise NAS concepts: SMB/CIFS, NFS, access zones, storage pools, and data protection policies.
Foundational understanding of Linux, networking, and troubleshooting.
Familiarity with DNS, Active Directory, NFS, and Windows systems.
Strong written and verbal communication skills and attention to detail.
Experience with OneFS architecture or distributed file system concepts (preferred).
Familiarity with additional storage platforms such as Pure Storage, or VAST (preferred).
Knowledge of database querying (SQL/PostgreSQL) (preferred).
Experience in a customer-facing technical support or field engineering role (preferred).

Flexible remote-first work environment with globally distributed teammates across Romania, India, and Canada.
Opportunity to work with enterprise customers protecting critical data environments around the world.
Collaborative, team-first culture where Support and Services work closely together to solve problems and help customers succeed.
Exposure to modern enterprise technologies including Linux, networking, storage, cybersecurity, and cloud-adjacent environments.
Fast-paced environment where curiosity, ownership, and continuous learning are highly valued.
Work alongside experienced technical professionals who are invested in mentorship and knowledge sharing.
B2B contract structure designed for professionals seeking flexibility while being part of a highly collaborative global organization.

Customer Support Engineer I

Key skills