About this role

Ensure the best possible customer experience from onboarding through daily adoption, providing proactive guidance for optimal use of the platform
Conduct onboarding, follow-up routines, and maintain communication with our new customers
Assist the product team in the continuous improvement of the platform by collecting customer feedback and identifying ways to increase engagement and delivered value
Monitor KPIs and prevent churn across the customer portfolio
Identify more efficient ways to unblock customers' implementation journey, leveraging technology, automation, and AI to accelerate adoption and reduce implementation friction.

Bachelor's degree in Civil Engineering or Architecture
Previous experience in customer experience operations, preferably in technology or SaaS companies (a plus)
Excellent verbal and written communication skills
Investigative, curious mindset for problem-solving
Interest in and familiarity with AI and automation tools, using them day-to-day to increase productivity and improve processes
Empathy to understand and guide customers
Strong organizational and time management skills.

Competitive salary aligned with market rates
Opportunity for equity participation
Relaxed work environment with many growth opportunities and support to develop your career
Semiannual in-person company gatherings
Gympass
Birthday day off
Remote and flexible work
Freedom to propose new ideas and take on significant responsibilities.

Customer Success Analyst – Onboarding, Civil Engineering, Architecture

Key skills