Ensure the best possible experience for customers, from onboarding through daily adoption, providing proactive guidance for optimal use of the platform;
Conduct onboarding, regular follow-ups and ongoing communication with our new customers;
Assist the product team with continuous platform improvements by collecting customer feedback and identifying ways to increase engagement and delivered value;
Monitor KPIs and prevent churn across the customer portfolio;
Identify more efficient ways to unblock customers’ implementation journeys, using technology, automation and AI to accelerate adoption and reduce friction in deployment.

Degree in Civil Engineering or Architecture
Previous experience in customer experience operations, preferably in technology or SaaS companies (a plus)
Excellent verbal and written communication skills
Investigative and curious mindset for problem solving
Interest in and familiarity with AI and automation tools, applying them day-to-day to increase productivity and improve processes
Empathy to understand and guide customers
Strong organization and time management skills

Competitive market-based compensation
Opportunity for equity participation
Relaxed work environment with many growth opportunities and support to develop your career
Semi-annual in-person company gatherings
Gympass
Birthday day off
Remote and flexible work
Freedom to propose new ideas and take on significant responsibilities

Customer Success – Civil Engineering and Architecture

Key skills