Ensure the best experience for customers from onboarding through daily adoption, proactively providing guidance for optimal use of the platform
Conduct onboarding, follow-up routines and communications with our new customers
Support the product team in the continuous improvement of the platform by collecting customer feedback and identifying ways to increase engagement and delivered value
Monitor KPIs and work to prevent churn across the customer portfolio
Seek more efficient ways to unblock customers' implementation journeys, leveraging technology, automation and AI to accelerate adoption and reduce friction in implementation

Degree in Civil Engineering or Architecture
Previous experience in customer experience operations, preferably at technology or SaaS companies (a plus)
Excellent verbal and written communication skills
Investigative, curious mindset and problem-solving orientation
Interest in and familiarity with AI and automation tools, using them in daily work to increase productivity and improve processes
Empathy to understand and guide customers
Strong organizational and time-management skills

Competitive compensation relative to the market
Opportunity for equity participation
Relaxed work environment with many growth opportunities and support for career development
Semiannual in-person company gatherings
Gympass
Birthday day off
Remote and flexible work
Freedom to propose new ideas and take on significant responsibilities

Customer Success Analyst – Onboarding, Civil Engineering and Architecture

Key skills