Lead Agfa’s Healthcare IT Professional Services and Technical Support operations
Develop a well-focused Services solution-oriented strategy and value proposition
Ensure high-quality implementation and after sale support of Agfa IT products in North America
Manage the Support Services operationally and commercially
Be a Change Agent through organizational communication and motivation
Oversee the safe and effective installation, configuration and support of Agfa HealthCare products
Drive innovation through implementation of new technology and AI tools
Educate existing customers on new releases and products
Collaborate with internal organizations (R&D, Product Marketing, Sales)

BA Degree in Business, Applied Science, or other related field
MBA Preferred
10+ years of Sr. leadership experience in a HealthCare IT Implementation and Technical Support Function
PMP Certification and/or deep knowledge of driving complex Healthcare IT Projects
Proven understanding of After Sales Processes for Services
Knowledge of the North American Healthcare IT Marketplace, its main actors, trends and challenges
Prior demonstrated experience in driving organizational transformation
Proven experience in leading large multilayered organization and driving performance and high employee satisfaction at various levels
Track record of leading change through IT tools that drive productivity

VP Client Services

Key skills