About this role
Role Overview
- Lead and enable the SME Operations function to deliver on the segment’s strategic priorities through operational excellence, digitisation, and transformation
- Shape and influence the end-to-end operational ecosystem to ensure effective prioritisation, seamless execution, and measurable business impact
- Drive a high-performance operations environment with a strong bias towards innovation, simplification, and client-centricity
- Design, optimise, and continuously improve SME operational processes and value chains
- Lead large-scale transformation initiatives across operations, digital, and technology enablement
- Ensure adherence to Group Risk and Compliance frameworks within defined risk appetite
- Act as the key interface between SME, Product, Technology, Risk, and Operations teams
Requirements
- Relevant Honours Degree (NQF Level 8) or equivalent
- 10–15 years’ experience in operations, including leading large, complex teams
- 3–5 years’ experience operating at a strategic/executive level, influencing enterprise-wide outcomes
- Proven track record in driving large-scale operational transformation and digitisation
- Strong commercial acumen and understanding of SME/Business Banking operations
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development