Enterprise Strategic Account Executive

Role Overview

• Own the Customer Relationship from the C-suite down, facilitating and advocating for both GEV and the customer and ensuring executive sponsorship is valued and provided by both organizations
• Majority of time (both virtually and travelling) will be spent inside GEV coordinating with sales, technical, project management, quality, and senior management teams on the following: customer communications, quality/feedback/problem resolution, customer account plans and summaries, and executive meetings to ensure the customer receives the highest possible quality at every touch point.
• Fully understand the customer’s business, market, competition, as well as GEV business unit priorities and growth initiatives.
• Develop a strategic account plan jointly with the customer and business unit account teams that includes proactive growth objectives, internal/external relationship heatmap, and critical to customer satisfaction issues
• Represent the entire GEV portfolio and support collaboration across business units for opportunities which require complex or multi-P&L solutions.
• Plan and lead yearly strategic business reviews with senior GEV leaders and the Customer’s C-Suite; Collaborate with GEV’s Customer Experience Leader to Facilitate the annual NPS survey and orchestrate feedback/action plan.
• Set Operational KPIs (inclusive of quality and commercial Key Performance Indicators/ Targets to Improve (KPIs/TTIs)) between the key account and GEV.
• Collaborate with GEV’s Customer Quality Leader and BU quality teams to understand key pain points with GEV product/services quality and drive transparent communication and resolution.
• Bring a focus on customer satisfaction to all processes and interactions.
• Collaborate with GEV’s Enterprise Sales Operations Leader to leverage standard work, operational data, and metrics to monitor the health of the customer relationship, alignment with GEV priorities, and overall growth and profitability of the account KPIs/TTIs Orders & Backlog Profitability, both as sold and as executed 3-year pipeline Customer experience, through NPS and other customer satisfaction metrics Customer Safety, Quality health scorecard (major events, reputational events, NPS/CX feedback action to closure), and Delivery Service/availability of GEV equipment Share of wallet

Requirements

• Bachelor’s degree in business, engineering or related discipline from an accredited university or college.
• Minimum 10 years of additional experience in direct sales/commercial, marketing, account management or other EPC/end user customer or supplier-facing role.
• Minimum 10 years of experience in the energy, power generation, and/or renewables industry.
• Strong financial management skills with knowledge of market economics and competitive landscape, including deep knowledge of the energy market, including energy production (renewables, natural gas, etc.), transmission, storage, and consumption.
• Demonstrated success developing and maintaining GEV cross-business relationships at multiple levels.
• Demonstrated ability to influence both internal and external stakeholders.
• Demonstrated success in developing and maintaining effective customer relationships at C-suite level.
• Demonstrated strength in interpersonal, written, presentation and communication skills, with all business levels including senior leadership.
• Team leadership experience.
• Proven ability in developing and implementing a business strategy or blueprint.
• Ability to speak and interact in the local language of the Customer.
• Ability and willingness to travel up to 30%-75% of the time, as required.

Benefits

• medical, dental, vision, and prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off
• Restoration Plan, a nonqualified plan with company credits on eligible pay above IRS limits