Own and maintain the 5-year IT roadmap for your assigned asset portfolio, ensuring alignment to business strategy and stakeholder sign-off.
Lead cross-functional delivery across capital programs and in-flight initiatives— defining scope, milestones, resources, budgets, and timelines, and holding teams accountable to outcomes.
Drive service management and operational performance, partnering with service owners to monitor KPIs, service levels, trends and proactive issue resolution across technology services.
Act as the Technology Sponsor for key initiatives, ensuring new applications and services are onboarded in line with business requirements, approvals, and security expectations.
Manage vendors and commercial delivery, including third-party relationships, managed services, and statements of work (SOWs) to ensure value, clarity of deliverables and accountability.
Lead site coordination and escalation, providing direction to site support teams and acting as the primary escalation point for process or service failures across operational locations.
Support major incidents and crisis response, participating in a rotational on-call schedule (including after-hours/weekends) and coordinating internal/vendor support as required.

A strong background in IT operations/service delivery, ideally with leadership experience in complex, high-availability environments (IT and/or OT).
Experience working in or with major hazard or operational facilities, with a strong safety mindset and commitment to safe systems of work.
Proven capability to lead programs/projects, manage competing priorities, and deliver outcomes against budgets and timelines.
Deep strength in stakeholder and vendor management, including managed services, SOW governance, SLAs/XLAs, and continuous improvement.
Relevant certifications (preferred/advantageous): ITIL Foundation, Agile fundamentals, and/or Project Management.

Flexible working: AGL offers a range of flexible working options including hybrid working and/or flexible hours.
Staff discounts: Discounted energy, telco and solar plans: Available for employees, family and friends.
Parental Leave: 20 weeks paid leave for the primary carer plus employer-paid superannuation on unpaid leave.
Additional Leave: 1 week ‘Recharge Leave’ for eligible employees and salary sacrifice up to 6 weeks additional leave.
Wellbeing Programs: Partnerships with Medibank and Fitness Passport and on-site health appointments (massage, skin checks etc.).
AGL Shares: Up to $1000 as part of annual Share Reward plan and salary sacrifice up to $5000 of shares.

Technology Asset Manager – Thermal

Key skills