About this role

Support Trust & Safety operations including moderation, user reports, enforcement, escalations, and appeals
Ensure consistent, high quality decision making and policy enforcement across content, behaviour and account integrity
Oversee handling of complex cases including sensitive or high risk content
Optimise and scale moderation and enforcement workflows to prevent misuse and maintain trust across the platform
Identify gaps in Trust and Safety operations and contribute to designing and refining SOPs and playbooks
Leverage data and operational insights to identify trends, strengthen prevention strategies and improve proactive detection systems
Work closely with Trust & Safety Policy, Customer Care, Legal, Product and Analytics to align on improvements
Translate frontline insights into product, policy and tooling enhancements

5 years experience in Trust and Safety, content moderation, crisis response or operational roles in marketplaces
High attention to detail and ability to follow policies and guidelines consistently
Ability to engage with sensitive content and safety escalations while maintaining resilience
Analytical mindset with the ability to identify patterns and trends
Comfortable working in fast-paced, evolving environments

Trust and Safety Operations Specialist

Key skills