Product Operations Lead

Role Overview

• Maintain governance across the product lifecycle, including readiness, releases, adoption, early access, general availability, and retirement.
• Maintain a centralised catalogue of products, certifications, integrations, APIs, and platform capabilities.
• Improve operational visibility, lifecycle tracking, and readiness governance across Product and Engineering.
• Support go/no-go readiness reviews covering QA, support readiness, certifications, dependencies, and customer impact.
• Own tracking and governance of OEM, regulatory, invoicing, hosting, security, and integration certifications.
• Maintain visibility of certification owners, renewal dates, dependencies, risks, and delivery status.
• Coordinate cross-functional teams to ensure certification readiness and escalation management.
• Build and maintain executive-grade Power BI dashboards covering product usage, release health, lifecycle status, certifications, backlog KPIs, and operational performance.
• Develop operational reporting, forecasting models, and portfolio insights to improve decision-making and execution visibility.
• Support governance cadences, operational reviews, readiness reviews, and executive reporting processes.
• Improve alignment between roadmap commitments, operational readiness, certification dependencies, and customer obligations.

Requirements

• Experience in Product Operations, operational governance, consulting, or transformation-focused operational roles within SaaS or enterprise software environments.
• Strong preference for candidates with consulting backgrounds combined with hands-on operational experience.
• Experience operating in complex, multi-product, cross-functional environments.
• Strong understanding of product lifecycle governance, readiness processes, SaaS operating models, and operational KPI frameworks.
• Strong experience in: Power BI dashboarding, Data modelling, Forecasting, KPI reporting and operational analytics.
• Strong analytical mindset with the ability to convert operational data into executive insights and decision support.
• Experience with AI-assisted reporting, automation, or operational analytics strongly preferred.
• Strong communication and stakeholder management skills.
• Comfortable working across Product, Engineering, QA, Support, Security, Finance, and GTM functions.
• Able to operate effectively in fast-changing, transformation-driven environments.
• English: Fluent.
• Second European language preferred.

Benefits

• Hybrid Work: Rotational model, 2 days onsite, three days remote.
• Annual Payments: 14 payments per year (12 monthly payments + 1 summer bonus + 1 Christmas bonus in November).
• Meal Voucher: €10.20 per working day.
• Vacation: 23 vacation days, plus 24th or 31st December off.
• Language Training: Access to group classes in Spanish, English, or French.
• Private Medical Insurance: Multicare coverage.
• Teambuilding: Join us for memorable afterworks and team activities!