Drive operational excellence and efficiency improvements across the Americas region
Operationalize contractual KPIs by defining ways of working, capturing required data, and implementing solutions
Own process documentation (policies, procedures, playbooks) and improve planning templates/tools
Monitor performance metrics, identify trends, and lead continuous improvement with internal teams and the client
Produce weekly/monthly reporting packs with clear insights and recommendations; present executive summaries to senior stakeholders
Lead cross-functional projects end-to-end, delivering on time and within budget; maintain project plans and tracking
Proactively troubleshoot service delivery issues, escalating early to mitigate risk
Partner with the Account Director to identify client efficiencies (procurement patterns, buying cycles, sustainability, POS/premium alternatives)
Support onboarding, approvals/compliance, account planning, proposals, business reviews and client presentations
Support training and capability uplift across teams
Work with commercial finance on budgeting/reporting; monitor campaigns to ensure delivery, brand alignment, and target achievement
Analyse MI/financial/sales reporting to track performance against objectives and budgets
Drive strategic thinking, innovation and thought leadership; manage multiple priorities independently under pressure
Able to commute to New York City office 1-2 days per week

Bachelor’s degree
3+ years' of experience working with performance data, reporting packs, and executive-level summaries (high accuracy and attention to detail)
Experience at Manager level, with strong leadership capability and ability to motivate cross-functional teams
Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.)
Strong operational and process design mindset (ways of working, documentation, continuous improvement)
Confident working with
Strong commercial awareness and comfort managing budgets, metrics and delivery targets
Excellent client relationship, communication and presentation skills (including building client-facing decks)
Proactive, resourceful, and solutions-focused with the ability to anticipate issues and act early

adm Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.

Operations Manager

Key skills