Build and manage comprehensive onboarding programs for post-sales roles, including Solutions Consultants, implementation resources, and other customer-facing delivery functions.
Create role-based learning journeys that accelerate team ramp time, optimize performance, and improve implementation readiness.
Develop and maintain ongoing enablement programs tied directly to rapid product releases, process updates, delivery methodology changes, and recurring skill gaps.
Design assessments, certificates of completion, and readiness checkpoints to validate learning retention and practical field execution capabilities.
Partner cross-functionally with Solutions, Product, Support, and Education teams to keep enablement materials highly accurate, current, and usable.
Organize and maintain enablement content across internal learning management systems (LMS) and knowledge repositories, such as Skilljar, Zendesk, and shared documentation spaces.
Structure internal enablement content strategically so that it can be seamlessly extended to partner-facing audiences over time.
Build reporting and dashboards to provide leadership with deep visibility into enablement program completion, baseline readiness, and actual field adoption.
Identify enablement gaps directly from the field and translate front-line feedback into scalable, high-impact training content and playbooks.
Support post-sales managers with readiness tracking, reinforcement strategies, and ongoing development planning for their teams.
Optimize the utilization of the enablement tech stack and map all initiatives back to core business metrics like customer satisfaction, accelerated time-to-value, and Net Revenue Retention (NRR).
Requirements
5+ years of experience in Post-Sales Enablement, Instructional Design, or solution implementation within a fast-paced B2B SaaS environment.
Direct experience building enablement programs for post-sales roles such as Professional Services, Solutions Consulting, Implementation, Customer Success, Support, or similar customer-facing teams
Exceptional communication, presentation, and storytelling skills.
Proven ability to build strong cross-functional relationships with Product, Marketing, and Leadership.
A self-starter mindset with the ability to thrive in a fast-growing, dynamic startup environment.
Ability to map enablement initiatives back to core business metrics like TTV, NRR, CSAT, and Net Retention.