Postsales Enablement Manager

Role Overview

• Build and manage comprehensive onboarding programs for post-sales roles, including Solutions Consultants, implementation resources, and other customer-facing delivery functions.
• Create role-based learning journeys that accelerate team ramp time, optimize performance, and improve implementation readiness.
• Develop and maintain ongoing enablement programs tied directly to rapid product releases, process updates, delivery methodology changes, and recurring skill gaps.
• Design assessments, certificates of completion, and readiness checkpoints to validate learning retention and practical field execution capabilities.
• Partner cross-functionally with Solutions, Product, Support, and Education teams to keep enablement materials highly accurate, current, and usable.
• Organize and maintain enablement content across internal learning management systems (LMS) and knowledge repositories, such as Skilljar, Zendesk, and shared documentation spaces.
• Structure internal enablement content strategically so that it can be seamlessly extended to partner-facing audiences over time.
• Build reporting and dashboards to provide leadership with deep visibility into enablement program completion, baseline readiness, and actual field adoption.
• Identify enablement gaps directly from the field and translate front-line feedback into scalable, high-impact training content and playbooks.
• Support post-sales managers with readiness tracking, reinforcement strategies, and ongoing development planning for their teams.
• Optimize the utilization of the enablement tech stack and map all initiatives back to core business metrics like customer satisfaction, accelerated time-to-value, and Net Revenue Retention (NRR).

Requirements

• 5+ years of experience in Post-Sales Enablement, Instructional Design, or solution implementation within a fast-paced B2B SaaS environment.
• Direct experience building enablement programs for post-sales roles such as Professional Services, Solutions Consulting, Implementation, Customer Success, Support, or similar customer-facing teams
• Exceptional communication, presentation, and storytelling skills.
• Proven ability to build strong cross-functional relationships with Product, Marketing, and Leadership.
• A self-starter mindset with the ability to thrive in a fast-growing, dynamic startup environment.
• Ability to map enablement initiatives back to core business metrics like TTV, NRR, CSAT, and Net Retention.

Benefits

• Flexible work arrangements
• Professional development opportunities