Customer Support Specialist
New Jersey, United States of America
Full Time
3 weeks ago
No Visa Sponsorship
Key skills
SalesforceCommunication
About this role
Role Overview
- The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions.
- Support and training are provided to clients via phone, email, and live chat.
- Document the issue in Salesforce and offer a resolution, so our clients are successful.
- Stay up to date on Meevo product knowledge and internal business processes.
- Build technical knowledge of Meevo’s products, integrations, and business scenarios.
Requirements
- Bachelor’s degree or Associates Degree preferred
- Reliable Internet Service Provider
- Excellent communication skills
- 0-5 years experience in customer service-related role
- Tech savvy
- Salesforce experience a plus!
Benefits
- Paid Time Off (PTO) and Holidays
- Medical, Dental, and Vision Benefits
- Life Insurance
- Long-Term and Short-Term Disability Insurance
- 401(k) Retirement Plan
- Learning & Development Opportunities