Intern – Support Specialist, Business Analyst

Role Overview

• Gather and document business and functional requirements through interviews, workshops, document analysis, and workflow reviews
• Break projects into actionable tasks with clear timeframes, owners, and goals
• Schedule and facilitate regular team meetings; capture decisions, action items, and next steps
• Prepare clear documentation for internal teams and key stakeholders, leveraging AI writing and summarization tools to improve quality and efficiency
• Monitor project progress, proactively flag risks, and help drive issues to resolution
• Maintain and update project reports, dashboards, and status trackers on a regular cadence
• Use AI-assisted tools to analyze project data, identify patterns, and surface actionable insights
• Conduct acceptance testing of newly developed features and functionality
• Serve as a first point of contact for customers seeking technical assistance via phone, email, or web portal
• Troubleshoot technical issues systematically, using AI-powered diagnostic and knowledge base tools where applicable, and escalate unresolved cases to the appropriate support tier or engineering team
• Track and manage open issues through to resolution within agreed SLAs
• Provide timely, accurate, and professional responses to customers throughout the support lifecycle
• Verify that customer systems are fully functional following issue resolution
• Log all events, problems, and resolutions accurately in the ticketing system
• Contribute to the internal knowledge base by writing technical notes and user-facing documentation, using AI tools to maintain consistency and clarity
• Work closely with developers, QA engineers, and system engineers to support quality product delivery
• Apply basic prompt engineering techniques to get effective results from AI assistants in day-to-day tasks
• Build and maintain positive working relationships with customers and internal stakeholders.

Requirements

• Solid understanding of software development life cycle (SDLC) and common methodologies (Agile, Scrum, Waterfall)
• Familiarity with help desk or ticketing software and remote support tools
• Basic experience troubleshooting software or system issues remotely
• Exposure to relational databases (SQL knowledge is a plus)
• Comfortable working with AI assistants (such as ChatGPT, Claude, Copilot, or similar) for research, drafting, and problem-solving tasks
• Basic understanding of how large language models (LLMs) work and their practical limitations
• Ability to write clear, effective prompts to get useful outputs from AI tools
• Awareness of AI ethics, data privacy considerations, and responsible AI use in a professional setting
• Interest in how AI and automation are reshaping IT support, business analysis, and enterprise workflows
• Assist in designing and documenting multi-agent workflows that coordinate specialized AI agents across support, analysis, and reporting tasks.

Tech Stack

• SDLC
• SQL

Benefits

• Work with an established Silicon Valley leader in the cloud infrastructure industry;
• Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies;
• Be a part of cutting-edge, open-source innovation;
• Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued;
• Professional development and training;
• Attend conferences and working groups;
• Company outings, happy hours, hackathons, and tech talks;
• Receive a competitive compensation package with a strong benefits plan.