Senior IT Operations Engineer

Role Overview

• Be hands-on with daily IT operations
• Run helpdesk support, triaging and resolving issues for employees across the company
• Own the full employee lifecycle from an IT perspective: manage onboarding (account provisioning, device setup, access grants, tooling walkthroughs) and offboarding (account deactivation, access revocation, device recovery, data handling), ensuring a smooth and secure experience at every stage
• Manage the full device lifecycle (laptops, phones, tablets) including procurement, provisioning, and decommissioning
• Own and operate our MDM platform, managing device policies, compliance, and security configurations
• Administer and maintain our SaaS tooling stack (Google Workspace, Slack, Notion, and others), managing user accounts, permissions, and access controls across all company platforms, including regular access reviews and least-privilege enforcement.
• Collaborate with Engineering and other departments to identify and implement automation opportunities that reduce manual work across the company
• Manage vendor relationships for IT services and hardware
• Maintain IT documentation, asset inventory, and internal knowledge base
• Contribute to IT security practices: endpoint protection, patch management, vulnerability response, and security awareness
• Support compliance requirements related to IT operations (COPPA, kidSAFE, data protection, etc.)

Requirements

• 5+ years of experience in IT operations or systems administration
• Strong hands-on skills across macOS and Windows environments
• Experience with MDM solutions (Kandji, Jamf, Fleet, JumpCloud, or similar)
• Solid knowledge of Google Workspace administration
• Experience with identity and access management, SSO, and directory services
• Experience designing and running structured onboarding/off-boarding processes, ideally with some level of automation
• Scripting ability (Bash, Python, or similar) to automate repetitive tasks and build internal tools
• Familiarity with networking fundamentals (DNS, DHCP, VPN, firewall basics)
• Strong troubleshooting and problem-solving skills
• Excellent communication: you can work with engineers and non-technical teams alike
• English is a must: fluency is essential.

Tech Stack

• DNS
• Jamf
• MacOS
• Python

Benefits

• Career Growth: Your growth drives our success! We invest in your development up to €2,000 per year for books and training; so you can keep learning and growing with us.
• Remote — Madrid based: Work remotely from home, with the flexibility to come into our Madrid hub whenever the role requires it (device handovers, on-boardings, in-person support, etc.).
• Stock Options: Your contribution matters! You'll receive stock options, giving you the opportunity to own part of the company and share in its success.
• Home Office Setup: Create your ideal workspace with a €400 allowance for setup and €35/month for remote work expenses, because comfort fuels creativity!
• Meal Allowances: Get €60/month on your Cobee card to enjoy meals at restaurants or food delivery, good food makes everything better!
• Flexible Compensation: Manage your meal, transport and childcare expenses easily with Cobee, integrating them directly into your payroll.
• Health Insurance: Access private health coverage at exclusive rates through Adeslas, seamlessly deducted from your payroll, quality care made simple.
• Language Lessons: Learning never stops! Enjoy free language classes in Spanish and English, to sharpen your skills and stay connected in a global team.
• Visa Sponsorship: If you need a visa to work in the EU, we’ll handle the process and cover the costs to make your transition seamless.
• Company events: Yes! We’re a fully remote team spread across different countries, but we love getting together from time to time in different corners of Spain, for team gatherings and recharging at our amazing off-sites!