Run helpdesk support, triaging and resolving issues for employees across the company
Own the full employee lifecycle from an IT perspective: manage onboarding (account provisioning, device setup, access grants, tooling walkthroughs) and offboarding (account deactivation, access revocation, device recovery, data handling), ensuring a smooth and secure experience at every stage
Manage the full device lifecycle (laptops, phones, tablets) including procurement, provisioning, and decommissioning
Own and operate our MDM platform, managing device policies, compliance, and security configurations
Administer and maintain our SaaS tooling stack (Google Workspace, Slack, Notion, and others), managing user accounts, permissions, and access controls across all company platforms, including regular access reviews and least-privilege enforcement.
Collaborate with Engineering and other departments to identify and implement automation opportunities that reduce manual work across the company
Manage vendor relationships for IT services and hardware
Maintain IT documentation, asset inventory, and internal knowledge base
Contribute to IT security practices: endpoint protection, patch management, vulnerability response, and security awareness
Support compliance requirements related to IT operations (COPPA, kidSAFE, data protection, etc.)
Requirements
5+ years of experience in IT operations or systems administration
Strong hands-on skills across macOS and Windows environments
Experience with MDM solutions (Kandji, Jamf, Fleet, JumpCloud, or similar)
Solid knowledge of Google Workspace administration
Experience with identity and access management, SSO, and directory services
Experience designing and running structured onboarding/off-boarding processes, ideally with some level of automation
Scripting ability (Bash, Python, or similar) to automate repetitive tasks and build internal tools
Familiarity with networking fundamentals (DNS, DHCP, VPN, firewall basics)
Strong troubleshooting and problem-solving skills
Excellent communication: you can work with engineers and non-technical teams alike
English is a must: fluency is essential.
Tech Stack
DNS
Jamf
MacOS
Python
Benefits
Career Growth: Your growth drives our success! We invest in your development up to €2,000 per year for books and training; so you can keep learning and growing with us.
Remote — Madrid based: Work remotely from home, with the flexibility to come into our Madrid hub whenever the role requires it (device handovers, on-boardings, in-person support, etc.).
Stock Options: Your contribution matters! You'll receive stock options, giving you the opportunity to own part of the company and share in its success.
Home Office Setup: Create your ideal workspace with a €400 allowance for setup and €35/month for remote work expenses, because comfort fuels creativity!
Meal Allowances: Get €60/month on your Cobee card to enjoy meals at restaurants or food delivery, good food makes everything better!
Flexible Compensation: Manage your meal, transport and childcare expenses easily with Cobee, integrating them directly into your payroll.
Health Insurance: Access private health coverage at exclusive rates through Adeslas, seamlessly deducted from your payroll, quality care made simple.
Language Lessons: Learning never stops! Enjoy free language classes in Spanish and English, to sharpen your skills and stay connected in a global team.
Visa Sponsorship: If you need a visa to work in the EU, we’ll handle the process and cover the costs to make your transition seamless.
Company events: Yes! We’re a fully remote team spread across different countries, but we love getting together from time to time in different corners of Spain, for team gatherings and recharging at our amazing off-sites!